Terms & Conditions
1. Services
Lizzie McDowell ("the Tutor") provides educational services including one-to-one tutoring, curriculum consultation and homeschooling support. These services are delivered online via secure video conferencing platforms.
2. Booking and Payment
All sessions must be paid for in advance via the online booking system (Calendly/Stripe) to secure the time slot. Rates are subject to change with 30 days' notice.
3. Cancellation and Rescheduling
Cancellations or requests to reschedule must be made at least 24 hours before the session. Sessions cancelled with less than 24 hours' notice will be charged at the full rate. If the Tutor must cancel a session, a full refund or a rescheduled slot will be offered.
4. Student and Parent Obligations
A parent or guardian must be present in the home during online sessions for students under the age of 18. Students are expected to arrive on time; sessions will end at the scheduled time regardless of a late start.
5. Limitation of Liability
While the Tutor provides expert guidance toward academic goals (such as the 11 Plus), no specific result or school placement can be guaranteed.
Privacy Policy
1. Information I Collect
I collect personal data necessary to provide my services, including:
- Parent and student names
- Contact information (email and phone number)
- Academic history and school reports
2. How I Use Your Data
Your data is used solely for:
- Scheduling and managing sessions
- Communicating academic progress
- Processing payments through secure third-party processors (Stripe)
3. Data Storage and Security
I am committed to ensuring your information is secure. Data is stored on password-protected devices and secure cloud-based platforms. I do not sell, distribute or lease your personal information to third parties.
4. Your Rights
Under GDPR and data protection laws, you have the right to request a copy of the information I hold about you or to request that I delete your data at any time. To make a request, email lizzie@britishprimarytutor.com.
Safeguarding Policy
1. Purpose
The purpose of this policy is to ensure the safety and well-being of all students. As a UK-qualified teacher, I adhere to the principles of "Keeping Children Safe in Education."
2. Online Safety Measures
- All sessions are conducted through secure, password-protected links.
- I maintain a professional environment and expect students to be in a shared area of the home (e.g., a dining table or study), not a bedroom.
- I maintain a valid and up-to-date Enhanced DBS check (UK) and am happy to provide the certificate number upon request.
3. Reporting Concerns
If I have reason to believe a child is at risk of harm, I have a professional and legal duty to report these concerns to the relevant local authorities or safeguarding leads in the child's jurisdiction.
4. Communication
All communication regarding sessions must go through the parent or guardian. I do not communicate directly with students via personal email, social media or phone.